Refund & Return Policy

Last updated: December 2025

At Bundles of Joy, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

Returns

• We accept returns within 7 days of delivery.
  
• Items must be unused, unwashed, and in their original condition and packaging.
  
• Proof of purchase (order number or receipt) is required.
  

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Baby care products (if opened)
  
• Gift cards
  
• Items marked as Final Sale
  

Refunds

Once we receive and inspect your returned item:

• We will notify you of approval or rejection.
  
• Approved refunds will be processed to your original payment method within 5–10 business days.
  
• Shipping costs are non-refundable, unless the item is defective or incorrect.
  

Exchanges

• We only replace items if they are defective, damaged, or incorrect.
  
• To request an exchange, please contact us within 48 hours of delivery.
  

Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Contact us within 48 hours
  
• Provide your order number and clear photos of the item
  

We will arrange a replacement or refund at no additional cost.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
  
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
  

Contact for Refunds

Email: Silena@bundlesofjoybahamas.com